FAQ | Ruach

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You can shop at INSPIRED BY RUACH without creating an account

However, registering with us will allow you to enjoy the following benefits:

Review past orders,
Preview our new collection,
Save your address and card details so you can shop quicker,
Receive exclusive news and updates

HOW DO I REGISTER OR SIGN IN?

Please go to the menu icon on the top left corner and click LOGIN,

WHAT IF I CAN'T REMEMBER MY PASSWORD?

Please click login at the login page and click "FORGOT PASSWORD". You will be prompted with additional instructions on how to recieve and change your password.

WHAT FORMS OF PAYMENT ARE ACCEPTED ONLINE?

American Express, MasterCard, Visa, PayPal, ApplePay, and GooglePay.

WHAT PERSONAL INFORMATION IS COLLECTED?

In order to use certain features on the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, gender, birth-date, message and gift recipients' names, addresses, telephone numbers and email addresses. More information, including how this information may be used, please see our Privacy Policy at RUACH'S PRIVACY POLICY.

HOW IS MY PERSONAL INFORMATION PROTECTED?

INSPIRED BY RUACH prioritizes data security with HTTPS, TLS 1.2 and above, SSL encryption, and PCI DSS certification, employing multiple layers of security, including firewalls, intrusion prevention, and a 24/7 monitoring program.

In addition , we take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

Our user's data and protection is of vital importance, with partner's whom have complied with our security preliminary requirements that is reasonable, such as but not limited to Soc 2 Type 2, PCI DSS Level 1, several ISOs, GDPR, CCPA, and LGPD.

WHEN I PUT SOMETHING IN MY CART, DOES IT MEAN THE ITEMS ARE AVAILABLE?

Item availability is checked when you complete the purchase and your order is processed. Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability.

HOW DO I CANCEL MY ORDER?

If you have placed an order you wish to cancel, please email us at SUPPORT@INSPIREDBYRUACH.COM as soon as possible and before shipment. We will make every effort to accommodate your request, but in some cases, we will be unable to cancel orders. This includes if your order has already been shipped.

WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?

RETURNS

Products ordered on INSPIREDBYRUACH.COM may be returned within fourteen (14) calendar days from delivery date (with notice no later than ten days after delivery), as long as the product is not Final Sale. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return. The product box must be placed within appropriate outer packaging, with contents secured within.

Please contact us at SUPPORT@INSPIREDBYRUACH.COM for more information regarding returns.

EXCHANGES

At this time, INSPIREDBYRUACH.COM purchases cannot be exchanged.

Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-refundable products. Please see terms and conditions for more information.

WHAT ARE YOUR SHIPPING METHODS AND COSTS?

We offer shipping with USPS on all U.S. orders.

Please note that delivery estimates are in business days, as we do not ship orders on Saturdays or Sundays. Orders placed after by 12 pm EST on Friday will not be processed until Monday morning, excluding bank holidays.

Once we have shipped your order, we will send you an email with shipping details and a UPS or FedEx tracking number. Follow the link in the email to check the estimated arrival of your order.

Because we do not require an authorized signature to deliver your order, please make sure to include a valid shipping address at checkout, one in which you can best ensure your order's safe delivery.

We cannot ship to Post Office Boxes, APO/FPO addresses or a hotel or motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.

Additionally, we do not authorize orders to freight forwarders.

IS SALES TAX APPLIED TO MY ORDER?

INSPIRED BY RUACH charges state, local, and county taxes for online transactions based on shipping address and as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax. Applicable state taxes will be applied to orders shipped to New York, New Jersey, California, Texas, Illinois, and Nevada.

DO WE SHIP INTERNATIONALLY?

At this time, we do not ship internationally. If you would like to be notified when we do, please click here to enter your email address.

HOW DO I UNSUBSCRIBE FROM EMAILS?

Within our email communications, you'll see UNSUBSCRIBE. Select the corresponding link and follow its prompts.

HOW DO I CHANGE MY EMAIL ADDRESS FROM MY LOGIN?

Sign into your online account with your current log-in credentials. Once you have successfully signed into your account, you may change the email address by clicking on "EDIT YOUR ACCOUNT INFORMATION".

EMPLOYMENT OPPORTUNITIES

For employment opportunities at INSPIRED BY RUACH or it's affiliates, please contact us through the CONTACT US form here.

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